Insights · 8 May 2026
Custom CRM vs off-the-shelf SaaS: which fits your business?
When HubSpot or Salesforce makes sense — and when a bespoke CRM built around your process wins.
SaaS CRM tools are excellent when your sales process matches their model. They struggle when you need industry-specific workflows, unusual pricing, or deep integration with legacy systems.
Choose bespoke when
- Staff work around the software instead of the other way around
- You pay for many unused features
- Customer data must stay in the UK on infrastructure you control
Garvey's IT builds custom CRM systems you own — see what we build for real examples like FacilityPro.